Shipping policy

Shipping Policy

Effective Date: September 5, 2026

At 8OLIVE, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

For Cash on Delivery orders, we may contact you by phone, WhatsApp, SMS, or email to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time within Pakistan is generally 3–7 business days after dispatch.

Delivery times may vary depending on your city, courier service, weather conditions, holidays, public events, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.

Any applicable additional charges for special delivery requirements will be communicated to the customer where possible.

4. Delivery Address

Customers are responsible for providing a complete and accurate:

  • Name
  • Phone number
  • House/street address
  • City
  • Postal code, where applicable

8OLIVE is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incorrect, the courier may attempt delivery again or return the parcel to us.

Additional delivery charges may apply if the order needs to be shipped again.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery information after their order has been dispatched.

Tracking information may take some time to become active after the parcel is handed over to the courier.

7. Damaged Packages

If your package appears seriously damaged when delivered, please take clear photos or video of the package and contact 8OLIVE as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy.

8. Delays

Although we work with delivery partners to provide timely delivery, 8OLIVE cannot guarantee delivery on a specific date.

Delays may occur because of:

  • Weather conditions
  • Courier issues
  • Public holidays
  • Incorrect or incomplete addresses
  • Unexpected events
  • High-volume sales periods

9. International Shipping

Currently, 8OLIVE primarily serves customers within Pakistan.

If international shipping becomes available, the applicable shipping charges, delivery times, customs duties, taxes, and other charges will be communicated or displayed before the order is confirmed.

10. Contact Us

If you have questions about your shipment or delivery, please contact us:

8OLIVE
Email: 8oliveofficial@gmail.com

Please keep your order number available when contacting us about an order.